josie's picture
Hi, One of my site visitors complained that his request for a whitepaper appeared to be successful and the thankyou page said that he would receive an email with the download link. But he never received the email with the download link. A few days later he told me that he found the missing email in his SPAM folder. I tried it myself and yes, the email went straight into the SPAM folder. Reason: The text in the subject line is typical spam. Has anybody else experienced this? Josie http://myfilipinoblog.com
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Karen's picture

Hi Josie - Can you tell me what the white paper was and also what subject line was provided that ended up in SPAM?

Thanks for your note. We will look to improve deliverability of these requests.

josie's picture

From email address = thanks-projectmagazine@tradepub.com
Subject Line = Thank You For Your Request

email starts :

Thank you for applying for a complimentary subscription to FierceBroadbandWireless from FierceMarkets Inc..

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From email address = thanks-projectmagazine@tradepub.com
Subject Line = Thank You For Your Request

email content -

Thank you for requesting "How to Buy a Phone System", from VoIP-News.

Please CLICK HERE to download your free copy. You will need Adobe Acrobat to read the paper.

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Both using gmail.com as the email client

Regards, josie

Karen's picture

Josie - I'm making a note and passing it along. Thanks for pointing this out to us.