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deb2001
Posts: 17
 Joined: 2007-11-02

Hi,

I noticed the online reports have not been updated for 031108. The last report is 031008.

Deb

Average: 4 (1 vote)
‹ Feeds broken, update emails broken, good news Problems with co-branded site!?!? ›
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Deb Alloway
Business Development Manager
http://www.ToolButtonInc.com


Submitted by deb2001 on Wed, 03/12/2008 - 7:26am.

Karen
Karen's picture
Posts: 481
 Joined: 2007-11-13
Hi Deb, All of the reports

Hi Deb,

All of the reports update with information from the previous day at 11am EST. You'll have access to yesterday's data (03/11/08) at 11:00am EST today.

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Karen Noonan
Partner Communications Manager
NetLine Corporation


Wed, 03/12/2008 - 7:34am

work911
Posts: 61
 Joined: 2007-12-12
Actually, up until today,

Actually, up until today, they've been updated WAY earlier than that. Today, it's 11.18 EST but no update.

Actually, one reason may be the time change. It's actually 10:18 EST, but it's 11:18 EDT.

Still, I liked the earlier reports.


Wed, 03/12/2008 - 8:16am

Karen
Karen's picture
Posts: 481
 Joined: 2007-11-13
You are both very

You are both very efficient/observant. I just got an email from one of our developers letting me know that there was an error when running numbers this morning. The email reports that went out showed zero earnings and likewise, the RevResponse Reports weren't accurately updated.

We're fixing the problem right now and your data should be updated within the hour. Thanks for your patience and questions.

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Karen Noonan
Partner Communications Manager
NetLine Corporation


Wed, 03/12/2008 - 9:26am

arunrev
arunrev's picture
Posts: 12
 Joined: 2008-03-07
I doubt if there was data lost

Still no fresh report. I doubt if data has been lost of yesterday's earnings.


Wed, 03/12/2008 - 10:40am

Karen
Karen's picture
Posts: 481
 Joined: 2007-11-13
Hello all. I just went in

Hello all. I just went in and checked the reports for each of you. I'm seeing earnings from yesterday for all three of you. Try logging out and then back in to RevResponse. It may be a caching problem.

If you still can't see the earnings let me know. You all have earnings from yesterday and the data is displaying now. Thanks again for your patience!

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Karen Noonan
Partner Communications Manager
NetLine Corporation


Wed, 03/12/2008 - 10:59am

JKulp42757
Posts: 1
 Joined: 2008-03-04
My account is showing no

My account is showing no updates since the 9th.

Please advise.

Thanks,

Josh


Wed, 03/12/2008 - 10:57am

Karen
Karen's picture
Posts: 481
 Joined: 2007-11-13
Hi Josh, It looks like your

Hi Josh,
It looks like your account is showing no update for those days because you did not have any activity on our offers over those 2 days. If there is no activity, no reports are generated.

Consider contacting your account manager to give you ideas for the best ways to promote our offers on your site. You account manager is Laurie Sparango (lsparango@netline.com).

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Karen Noonan
Partner Communications Manager
NetLine Corporation


Wed, 03/12/2008 - 11:12am

deb2001
Posts: 17
 Joined: 2007-11-02
Report by TimePeriod

Everything is working fine for me now.

Thanks for investigating this.

Deb Alloway
ToolButton.com

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Deb Alloway
Business Development Manager
http://www.ToolButtonInc.com


Wed, 03/12/2008 - 11:35am

arunrev
arunrev's picture
Posts: 12
 Joined: 2008-03-07
Now working

I logged out then again logged in and now everything working fine.
Thanks


Wed, 03/12/2008 - 12:21pm