Payment Issues in receiving payments from Paypal in India


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vyomworld
Posts: 10
 Joined: 2007-12-13

Hi,

Looks like Paypal is having some problem issuing Personal payments to Indian nationals from this month. My payments from two other ad networks got reversed stating the following reason. I am attaching the entire email which they sent to me.

Now my concern is, will we not be able to receive Netline Payments also? In their mail, they are however suggesting another way to send the payment (sending it not as personal payment).

Please check the mail below and suggest what should be done to receive the Paypal payment this 15th.

Rgds,
Rakesh

-----------------------

Hello XXXXX,

Your payment of XXXX.XX has been sent back to the sender of the payment.

We reversed this payment because we have stopped allowing personal payments to be sent to or from India.

If this was a payment for a purchase of goods or services, and not a personal payment, then you may contact the buyer and have him or her resend the payment as follows: (a) click the Send Money tab, (b) select "Goods," and (c) provide a shipping address.

If this payment was a personal payment such as a gift, then we have requested that the sender find another payment method until we restore personal payments to and from India.

We are trying to resolve this issue as quickly as possible and we're sorry for any inconvenience.

Thank you,
PayPal

Average: 5 (2 votes)
Does the reporting not update on the weekend? ›

Submitted by vyomworld on Fri, 02/05/2010 - 1:00am.

Karen
Karen's picture
Posts: 952
 Joined: 2007-11-13
Hi Rakesh, I am looking into

Hi Rakesh,

I am looking into this right now.

We submit our partner PayPal payments through PayPal Mass Pay. This payment process is not the same as a personal payment. For that reason, I am inclined to believe that our payments to India should not have any problems.

I will update you as soon as I know more.

Thank you for bringing this to our attention.

--

Karen Noonan
Partner Communications Manager
NetLine Corporation


Fri, 02/05/2010 - 8:08am

Karen
Karen's picture
Posts: 952
 Joined: 2007-11-13
PayPal to India

Hi Rakesh,

Our accounting department spoke with PayPal today regarding the issue with payments to India that you mentioned. PayPal is aware of the issue and is working to resolve it. We'll update once we know more about the issue and how it may or may not affect payments to Indian partners.

--

Karen Noonan
Partner Communications Manager
NetLine Corporation


Fri, 02/05/2010 - 2:31pm

vyomworld
Posts: 10
 Joined: 2007-12-13
Thanks

Hello Karen,

I appreciate your and your team's efforts. Kindly keep us posted on the updates.

Rgds,
Rakesh


Fri, 02/05/2010 - 8:51pm

sadik
Posts: 1
 Joined: 2009-10-23
pa

Hi karen,

I believe the problem is also happening with Mass Pay. Could you please confirm with paypal if they will allow payments to India with Mass Pay. Thanks.


Sat, 02/06/2010 - 10:09am

Karen
Karen's picture
Posts: 952
 Joined: 2007-11-13
Payments Made

RevResponse submitted all of our partner payments for the month and we can confirm that all PayPal payments have been claimed.

India PayPal payments should be received without incident. Please let me know if you do have any trouble claiming your RevResponse payment via PayPal.

--

Karen Noonan
Partner Communications Manager
NetLine Corporation


Tue, 02/16/2010 - 12:46pm

vyomworld
Posts: 10
 Joined: 2007-12-13
Funds Received

We were able to receive the funds without issue. Thanks Karen.


Thu, 02/25/2010 - 5:46am

Karen
Karen's picture
Posts: 952
 Joined: 2007-11-13
Thanks for the update,

Thanks for the update, Rakesh. I'm glad to hear you received your earnings without issue. Thank you for all of your work with our program.

--

Karen Noonan
Partner Communications Manager
NetLine Corporation


Thu, 02/25/2010 - 6:48am